Q: Are there any age restrictions on rafting?

A: Our Minimum age for rafting is typically 6 years old.  However, in high water years like the 2023 season, our age limit can increase up to 12 years of age. Please see our home page for updates.
(Note: As of now, our age limit is 10 and up for 2024, we will update our home page and booking site if that changes!)

Q: Are you open 7 days a week?

A: RER is open 6 days a week, Monday through Saturday, all summer long with a few Sundays sprinkled in & on holiday weekends.

Q: Is everything included in the rafting price?

A: All equipment, safety gear, and transportation to and from our rafting center is included in your rafting price. No hidden fees.

Q: Should I bring extra money for anything?

A: We have awesome souvenir photos available for purchase, as well as lots of fun things to buy in our retail shop. Tips for your guide are also always appreciated!

Q: Should I plan on tipping my guide?

A: Tips are not required but are always a kind and gracious gesture after your trip.  Our guides work hard to not only keep you safe, but entertained during your adventure. An average tip would be about $5 per person. :)

Q: Do I need to wear a helmet?

A: We do not require helmets for rafting but they are available upon request at no charge.  You must wear a helmet for Kayaking which is provided.

Q: Can I bring my own Life Jacket?

A: You must wear the life vest we provide. You may not bring your own unless you are participating in one of our Whitewater Kayaking activities.  It must be approved by the on-duty management or Trip Leader.

Q: Do you have a weight limit?

A: We do not have a weight limit.   As long as you fit into our life jacket then you will be fine. We have never had to turn anyone away for weight issues.

Q: do i need a reservation?

A: Yes. Our trips fill up quickly, and most of our weekends completely sell out. We cannot guarantee

Q: What is the cheapest day to raft?

A: Tuesdays-Thursdays are the cheapest days to raft and the least busy!

Q: Do you take photos of our Trip?

A: We have a professional photographer on site who will take photos of your adventure. They will be available to view and purchase immediately after your rafting trip and come on a USB that looks just like your raft!

Q: Do I need to wear shoes?

A: Yes!  Shoes are required. We suggest water shoes, old sneakers, or a strappy adventure sandal. No Flip Flops or slides, please.

Q: Should I bring a change of clothes for after the trip?

A: A change of clothes is a great idea! No need to bring them with you in the raft or bus. You can leave them in your car for when you return. For your comfort, we offer spray off stations and change rooms on site.

Q: Should I bring my own towel?

A: Towels are a great idea for after your trip! You won’t want to take them on the raft though. Save them for after your trip along with your dry clothes. :)

Q: What should I do with my car keys during the trip?

A: Never take your car keys on the river. They will get lost. We provide and safe and secure location for your car keys at check-in.

Q: What is your cancellation/ rescheduling policy?

A: Please see below:

PAYMENT

Payment is due in full 30 days prior to the date of your trip. If your reservation is made less than 30 days prior to your trip date, payment is due at the time of booking.

CHANGES TO RESERVATIONS:

Changes can not be made to a reservation within 48 hours of trip departure. A $10 per person fee will be applied to reservation date changes made less than 15 days prior to the trip date. Reservation changes will not be made to trips departing within 48 hours. Date changes must be within the current rafting season.

CANCELLATIONS, Late arrivals & REFUNDS:

Each reservation requires a substantial amount of time and expense prior to departure. Therefore, cancellations made within 15 or fewer days of the trip date will not be refunded.
Cancellations made more than 15 days prior to the trip date will be refunded less a 20% service charge.
Please arrive 15 minutes prior to trip departure time, refunds will not be issued in the case of late arrivals. We will wait up to 10 minutes past our listed departure time if you're running a little behind.

We do not issue refunds in the case of inclement weather (warm summer rain is the best!), nor do we issue refunds after the completion of the trip.

Reservations, payment, cancellation & refund policies apply to Groupon and Splashback Pass customers.

Groupon Specific Policy (per Groupon)-Rafting trips purchased through Groupon adhere to Groupon's Cancellation Policy. Groupon will not refund any voucher and all sales are final, unless otherwise stated in the Fine Print.

CANCELLATIONS MADE BY RER:

All trip reservations are subject to rescheduling or cancellation. Our policy requires a minimum of 6 riders per trip. While we allow fewer riders to book a specific trip and hope that we will reach our minimum of 6 riders, there is no guarantee. In the event that a trip does not meet the required minimum of 6 riders, RER will contact you 24 hours before your reservation with the option to reschedule or receive a refund for your trip.

Reservations, payment, cancellation & refund policies apply to Groupon customers.